Destinations by Serena Luxmoore Pty Ltd
ABN: 16 681 692 204
Updated: 14 November 2025

Destinations by Serena Luxmoore Pty Ltd (DBSL) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, and store your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect

We collect personal information that allows us to provide travel planning and concierge services. This may include:

• Name
• Contact details
• Passport information
• Date of birth
• Travel preferences
• Payment details
• Emergency contact information
• Any relevant medical or accessibility needs
• Information provided through our website forms, email, phone, or social media

We may also collect non-identifying website analytics such as IP address, browser type, and page interaction.

2. How We Collect Your Information

We collect information directly from you when you:

• Submit an enquiry
• Confirm a booking
• Provide passport or traveller details
• Join our mailing list
• Interact with us on social media or through our website

We may also receive information from third-party travel suppliers when required to confirm or manage your arrangements.

3. Why We Collect Your Information

We use your information to:

• Provide travel advisory, booking, and concierge services
• Process reservations with airlines, hotels, operators, and partners
• Communicate updates, confirmations, and travel documents
• Respond to questions and requests
• Improve our services and user experience
• Send marketing updates when you opt in

4. Disclosure to Third Parties

We share limited and relevant information with trusted suppliers, including:

• Airlines
• Hotels and resorts
• Tour operators
• Insurance partners
• Transport providers
• Booking platforms
• Destination management companies

We only provide what is necessary to arrange your travel.
Some suppliers operate outside Australia. By booking with DBSL, you consent to the transfer of your information as needed to complete your travel arrangements.

5. Marketing and Communications

If you join our mailing list or enquire about travel, you may receive updates, inspiration, or offers.
You may unsubscribe at any time.

6. Storage and Security

We take reasonable steps to secure your personal information from misuse, interference, loss, or unauthorised access.
Information may be stored electronically in secure cloud systems hosted in Australia or overseas.

7. Access and Corrections

You may request access to the personal information we hold about you or ask for corrections if details are inaccurate.
Contact us at: serena@dbsl.com.au

8. Cookies and Website Tracking

Our website may use cookies and tracking tools for analytics and functionality. You may adjust your browser settings to disable cookies if you prefer.

9. Complaints

If you believe your privacy has been breached, contact us and we will investigate promptly.
You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

For privacy enquiries or requests:
Email: serena@dbsl.com.au